{"id":3139,"date":"2026-07-24T23:03:47","date_gmt":"2026-07-24T23:03:47","guid":{"rendered":"https:\/\/rezitv.com\/?page_id=3139"},"modified":"2026-07-24T23:03:47","modified_gmt":"2026-07-24T23:03:47","slug":"politique-de-contact-et-de-traitement-des-reclamations","status":"publish","type":"page","link":"https:\/\/rezitv.com\/pl\/politique-de-contact-et-de-traitement-des-reclamations\/","title":{"rendered":"Polityka kontakt\u00f3w i rozpatrywania skarg"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Ostatnia aktualizacja: 24 lipca 2026 r.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Obs\u0142uga klienta<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Z obs\u0142ug\u0105 klienta REZITV mo\u017cna si\u0119 skontaktowa\u0107 pod nast\u0119puj\u0105cym adresem:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">wsparcie@rezitv.com<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Informacje do przekazania<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Aby szybko przetworzy\u0107 pro\u015bb\u0119, klient musi poda\u0107 nast\u0119puj\u0105ce informacje:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 jego imi\u0119;<br>\u2013 adres e-mail u\u017cyty podczas sk\u0142adania zam\u00f3wienia;<br>\u2013 numer referencyjny zam\u00f3wienia;<br>\u2013 data p\u0142atno\u015bci;<br>\u2013 rodzaj u\u017cytego urz\u0105dzenia;<br>\u2013 dok\u0142adny opis problemu;<br>\u2013 zrzut ekranu, gdy jest to przydatne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Klient nigdy nie powinien podawa\u0107 pe\u0142nego numeru swojej karty bankowej, kodu bezpiecze\u0144stwa ani has\u0142a bankowego.<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Pro\u015bby dotycz\u0105ce bezp\u0142atnego okresu pr\u00f3bnego<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Aby poprosi\u0107 o bezp\u0142atny 24-godzinny okres pr\u00f3bny, u\u017cytkownik mo\u017ce skontaktowa\u0107 si\u0119 z pomoc\u0105 techniczn\u0105 i wskaza\u0107:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 jego imi\u0119;<br>\u2013 jego kraj;<br>\u2013 ich numer WhatsApp lub adres e-mail;<br>\u2013 rodzaj urz\u0105dzenia, kt\u00f3rego chce u\u017cywa\u0107.<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Uskar\u017canie si\u0119<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Skarga mo\u017ce dotyczy\u0107 w szczeg\u00f3lno\u015bci:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 brak aktywacji;<br>\u2013 problem techniczny;<br>\u2013 nieprawid\u0142owa p\u0142atno\u015b\u0107;<br>\u2013 niezgodno\u015b\u0107, kt\u00f3ra zosta\u0142a nieprawid\u0142owo stwierdzona;<br>\u2013 wniosek o anulowanie;<br>\u2013 wniosek o zwrot koszt\u00f3w;<br>\u2013 nieautoryzowane wykorzystanie danych osobowych.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Leczenie<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Firma CLASCET LLC potwierdza otrzymanie zg\u0142oszenia i rozpatruje je w rozs\u0105dnym terminie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u015bli b\u0119d\u0105 potrzebne dodatkowe informacje, klient zostanie poproszony o ich podanie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Odpowied\u017a zostanie wys\u0142ana na adres e-mail lub za po\u015brednictwem \u015brodka komunikacji u\u017cytego przez Klienta.<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>Polubowne rozwi\u0105zanie<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Przed wszcz\u0119ciem jakiegokolwiek post\u0119powania prawnego CLASCET LLC i klient podejm\u0105 dzia\u0142ania maj\u0105ce na celu polubowne rozwi\u0105zanie sporu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u017celi reklamacja nie zostanie rozpatrzona, konsument zamieszka\u0142y w Polsce mo\u017ce zwr\u00f3ci\u0107 si\u0119 do w\u0142a\u015bciwych polskich organ\u00f3w zajmuj\u0105cych si\u0119 ochron\u0105 i pozas\u0105dowym rozpatrywaniem spor\u00f3w konsumenckich.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CLASCET LLC poinformuje konsumenta o uczestnictwie lub nieuczestnictwie w post\u0119powaniu pozas\u0105dowym, je\u017celi b\u0119dzie to wymagane przez prawo.<\/p>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>Ochrona przed oszustwami<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Firma CLASCET LLC mo\u017ce za\u017c\u0105da\u0107 uzasadnionej weryfikacji, je\u015bli wniosek zawiera niesp\u00f3jne elementy, dotyczy wielu kont lub wydaje si\u0119 pochodzi\u0107 od innej osoby ni\u017c posiadacz zam\u00f3wienia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Weryfikacja musi by\u0107 proporcjonalna i nie mo\u017ce prowadzi\u0107 do gromadzenia niepotrzebnych danych.<\/p>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>Ostateczny kontakt<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Wszystkie zg\u0142oszenia nale\u017cy przesy\u0142a\u0107 na adres:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">wsparcie@rezitv.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 24 juillet 2026 Le service client REZITV peut \u00eatre contact\u00e9 \u00e0 l\u2019adresse suivante : support@rezitv.com Afin de traiter rapidement une demande, le client doit indiquer : \u2013 son nom ;\u2013 l\u2019adresse \u00e9lectronique utilis\u00e9e lors de la commande ;\u2013 la r\u00e9f\u00e9rence de commande ;\u2013 la date du paiement ;\u2013 le type <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3139","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de contact et de traitement des r\u00e9clamations - ReziTV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rezitv.com\/pl\/politique-de-contact-et-de-traitement-des-reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de contact et de traitement des r\u00e9clamations - ReziTV\" \/>\n<meta property=\"og:description\" content=\"Derni\u00e8re mise \u00e0 jour : 24 juillet 2026 Le service client REZITV peut \u00eatre contact\u00e9 \u00e0 l\u2019adresse suivante : support@rezitv.com Afin de traiter rapidement une demande, le client doit indiquer : \u2013 son nom ;\u2013 l\u2019adresse \u00e9lectronique utilis\u00e9e lors de la commande ;\u2013 la r\u00e9f\u00e9rence de commande ;\u2013 la date du paiement ;\u2013 le type\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rezitv.com\/pl\/politique-de-contact-et-de-traitement-des-reclamations\/\" \/>\n<meta property=\"og:site_name\" content=\"ReziTV\" \/>\n<meta name=\"twitter:card\" 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